Once your order has shipped, you will receive tracking information via email. If you haven't received an email, please contact us by email at support@calgariwatches.com and we will resend you the tracking information. Allow 48h before writting to us.

New tracking numbers usually take about 24 hours to activate from the time you receive your shipping confirmation. If it's been more than 24 hours and your tracking number still isn't working, contact us by email at support@calgariwatches.com and we'll help ensure you get your package!

All our products are shipped via PostNL, Fedex Express, DHL Express, UPS Express and others depending on the countries, with tracking number and worldwide insurrance.

We ship worldwide but we are not able to ship to the following countries: Israel, North Korea, Cuba, Iran, Syria, Russia, Ukraine and The Crimea.

We are here to make things right for you. We kindly ask you to contact us by email (support@calgariwatches.com) before returning your parcel, you have 48h to do it. Please include the following information in your email:
1- Your order number and complete name.
2- Your complete shipping address.
3- Pictures of the defective/damaged/incomplete product(s).

Your order is systematically taken care of by our team 30 minutes after after the order (excluding weekends and public holidays). Depending on the stock available, your watch can be prepared within 24-48 hours after a final quality control check. However, if it's in the case of a pre-order to finance the production stage, the shipping of the watch will be done later (it will be written on the pre order page). A new production of story can take up to 3-4 months, even later, depending on the orders. This will also be written on the pre-order page.

We offer a full refund, less shipping fees if applied, for all our watches. The watch can be sent back to us within 14 days of receipt, unworn and in a resellable condition, means it has all its accessories and protective packaging still intact. We do not cover the costs of returning an item. However, as a business, we also need to be able to resell any returned products. We unfortunately cannot accept a return if the watch has been worn and have scratches.

A return must be sent to the address below:

Calgari BV
Lemelerbergweg 62
1101AW, Amsterdam
The Netherlands

You are eligible for a full refund if your unused product are returned within 30 days in its original packaging with its original tags/documents.  

Our watches carry an international warranty up to 12 months, starting from the date of delivery.

The warranty is intended to cover any technical issues that are a result of issues during production or assembly. Damage due to improper use. Activities such as (but not limited to) playing golf, using a power drill, go-karting or swimming with 5ATM can damage your timepiece. This is not covered by the warranty. Trying to disassemble a watch by yourself or having your local watchmaker do it automatically voids the warranty. For more informations, please contact us or read our Terms.

All of our watches are waterproof up to 50 meters (5 atm). However, we would recommend avoiding contact with water if you are wearing a leather or nylon bracelet. After contact with seawater, it's essential to clean your watch with fresh water.

No, we don't offer this option for the moment. NB: Our caseback can be engraved when we do a partnership or special limited edition.

We source components from all over the world and choose to work with the best suppliers, rather than limiting ourselves geographically. We do our design and pre-prototyping stage (3D printed case, first test) in Denmark, to make sure we control every details before going further with prototyping and pre-production.

If you live within the European Union, all fees are covered and you will not receive any additional fees to receive your package. If you live outside of the European Union, VAT and/or other fees for import are not included and may apply for the customer.
We do not have the possibility of estimating these quotes and recommend you to check with your regional customs authority.Please note that should you, as the receiver, chose to decline these charges upon delivery, Calgari will have to settle them in order to get the shipment in return. This sum will be deducted from your refund as a restocking fee.

A pre order is the act of purchasing a product that has not yet been released or produced. Pre ordering is also useful for consumers as it guarantees they'll immediately receive a product upon the release, when the production of the watch is finished.

Instead of ordering large quantities of products that end up as dead stock, we don't want to waste valuable funds that can help us invest in exciting developments for our brand, to please our community.

Either send an email to support@calgariwatches.com or reach out on our Instagram chat.

The headquarters as well as our studio are both based in Amsterdam, The Netherlands.

We recommend that you use products specifically created for washing-up leather. Soap and water will discolor and desiccate leather straps.